One2Call Implements High-Tech Solutions for Local Hotel, Resort, Spa, and Restaurant

One2Call — a leading provider of technology solutions and support in the South Yorkshire region — has partnered with a local high-end hotel, resort, spa, and restaurant to improve their technology infrastructure.

The Van Dyk by Wildes (a luxury 4-star hotel known for its innovative robotic waitress) initially reached out for assistance with their connectivity solutions but, as the relationship grew, so did the services One2Call provided. 

One2Call offers a wide range of technology solutions, including Business Broadband, Telecoms, IT Support, Cyber Security, Microsoft 365, CCTV, Building Access Security, and more. The hotel required fast and reliable broadband for seamless operation, and One2Call provided a connection with up to 99.999% uptime specifications. In addition, the team surveyed, designed, and managed the hotel's physical cable network infrastructure, as well as the guest wireless solution. 

The hotel also required a strong and clear phone system, and One2Call implemented 3CX, a powerful and easy-to-use phone system that covers reception, back office, and in-room calls. Providing the hotel with a seamless system that can be used by staff and guests alike. Guests are given the ability to make external calls as well as quick buttons for contacting reception or the kitchen for customised room service. 

One2Call also provided security solutions for the hotel, including CCTV & access control for staff and guests alike. This also included the hotel’s key card room system and guest access to areas such as their spa which is restricted from day guests to the restaurant. They also implemented an innovative touch point security check system for their on site 24/7 security personnel.

One2Call’s continued relationship has also extended to complete IT Support for the hotel, as well as 24/7/365 server monitoring and out of hours critical fixes. The hotel is protected by best-in-class Cyber Security, Ransomware Protection, Email Threat Protection, and Active Dark Web Monitoring, and has a 3-stage backup policy in place including added cloud to cloud backup solutions with off-site restore capabilities. 

One2Call works with businesses, such as this luxury hotel, to understand their needs and recommend, specify, design, install, manage, and maintain the best solutions for their needs. The company offers unlimited help desk support, ensuring businesses are always protected and supported. 

Hotel Owner, Marc Wildes, said in a statement “We are extremely thankful to One2Call for all the support that they have provided to us over the years. The have helped us expand our offerings to our guests and have helped us grow as a company beyond our expectations. Without their continued support, we would not be where we are today.”